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Title A / S Notice
Posted by World of Pullip (ip:)
  • Date 19.10.29
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A / S Notice

A / S is available only for products purchased through official Pullip Shopping Mall. (

Products purchased directly from foreign distributors other than the authorized distributor must be contacted by the manufacturer Groove or the distributor.

[Application for A / S]


Noticeboard: Q & A Board of

[A / S procedure]

A / S Receipt (E-mail / Q & A Notice Board) ▶ A / S Consultation ▶ Courier Reservation ▶ Receiving and Checking Related Products ▶ A / S Completion Guide ▶ Shipping

* Courier delivery must be made through AGA.

[A / S cost]

Free repair if the product itself is defective

Paid repairs and round-trip shipping costs if the customer is careless

* Customized goods cannot be replaced or repaired at all.

* Replacement and repair are not possible in case of replacement of makeup, wig, and parts by customer in the original condition.

[Repairable Items]

Commodity: Pullip, Dal ,Byul, Isul, Taeyang (excluding head)

Body: 15,000won (Arms or Legs sold separately)

Arms: 5,000 won per part (10,000 won for both arms)

Feet: 5,000 won per part (10,000 won for both legs)

Shipping cost: Customer burden

[Non-Repairable Items]

Same product exchange (if in stock)

Replace the product with the same amount (if not in stock) and reserve.

Replacement, Return Guide / Dye, Wig, Blinking Guide /
Please carefully read the AS related information in the notice board .
Thank you.

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