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Title Exchange return refund guidance
Posted by World of Pullip (ip:)
  • Date 19.10.29
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Exchange return refund guidance


[For defective goods]

Can be earned by exchanging same or reserve If the same product is not available, it can be exchanged for a product of the same price If there is a problem with the product after opening the box If the product arrives at the head office, proceed with the inspection and exchange and return (refund)

※ We carry out defective inspection before shipment and ship product.

※ Customers who apply within 7 days from the date of receipt


[In case of a change of heart]

The box opening product is impossible of exchange, returned goods (refund)

Only unopened items can be exchanged or returned for other products.

If the product arrives at the head office, proceed with the inspection and exchange and return (refund)

※ Round trip shipping is added. ※ Customers who apply within 7 days from the date of receipt




Notice Dyeing, wig, Movement of Eyes


Please read this notice carefully before buying any dyeing, wigs or eye movement.


[About the dye transfer A / S]

Since 2012, body taping has been carried out to prevent the color of the fabric from being migration to plastic bodies or other pieces. However, due to the nature of the product material, it may occur after a long period of time.

In accordance with our policy, the part of migration, which is a product that is more than one year,

Exchanges, refunds and A/S doesn't proceed.


In accordance with our policy, the part of migration, which is a product that is more than one year,

Exchanges, refunds and A/S doesn't proceed.


[wig-related instructions]

The wigs of the doll are manufactured in the form of human-made wigs on the base of the wig and are mounted on the doll.

Therefore, not all wigs are 100% the same, and they are manufactured for the original sample design, but cannot be 100% the same texture or thickness.

In some cases, the base of the wig below may be visible in areas where the hair is split or where the hair texture is different.


Since its release, photos of products that have been released in Purif's official shopping malls, blogs, Facebook, Instagram and others are styled using chives, hair fixings and essence, so there are no exchange, refund or A/S reasons because the products are different from those that were released after your purchase.


Product photos used in the detail page (Projection Photos) are taken from the manufacturer's final sample and, in exceptional cases, product specifications vary during the final production phase, product photos and final release products may vary slightly.


[Eyes Blinking Guidance]

For the Pullip, Taeyang, and Isul models, the machine in the head can move or blink your eyes.

The Dal, Byul and Yeolume models are designed to move the eyes from side to side.

This is a spring-operated principle on the inside of the machine, which may become stiff and/or malfunction, depending on the condition of the spring. If you press the button and press it up, do not push it vertically. Please move it up slowly, as if you are pushing it out from the round head underneath the button.


It's a hand-made collection of clothes, out-fit parts, etc.

Again, please understand that there may be differences between each object


Please be advised that the above cases are not all exchange, refund or reason for A/S.


Replacement, Return Guide / Dye, Wig, Blinking Guide /

Please carefully read the AS related information in the notice board .

Thank you.


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